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Q1. Can I return my order?
REBLOOM is a personal-use medical device.
To ensure hygiene and safety, we do not accept returns once the product has been shipped.
Please confirm all product details, including specifications, size, and intended use, before placing your order.
This policy does not apply to defective products or those with manufacturing issues, which will be addressed in accordance with our warranty terms.
Q2. What if my product is defective?
For non-user-related defects, contact us within 30 days and provide:
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A full unboxing video (starting before opening)
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A short issue description and clear photos
Please email your order number and unboxing video to:
Q3. What if the package is damaged?
If the outer box is visibly damaged, send:
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Photos of the damage
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A continuous unboxing video (recorded before opening)
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A brief description
Our team will review your claim.
Q4. How long do I have to file a claim?
Claims must be submitted within 30 days of delivery.
Q5. What if I don’t have an unboxing video?
A video is strongly recommended. If unavailable, contact us — we’ll assess your case individually.
Q6.Do you ship internationally?
Yes, to select countries. customs duties, and import taxes are the buyer’s responsibility. Please contact us to confirm availability in your region.